Privacy Policy

1. Information We Collect

We collect information you voluntarily provide to us when you submit a form, call us, or otherwise interact with our website. This may include:

• Full name
• Phone number
• Email address (if provided)
• Zip code or service address
• Description of your damage or restoration needs
• SMS consent status

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and referring URL. This information is collected through standard web server logs and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Contact you about your estimate request or active restoration project
• Schedule and coordinate on-site assessments and work crews
• Send text messages if you have provided SMS consent
• Process and manage insurance documentation on your behalf
• Improve our website and customer experience
• Comply with legal and regulatory obligations

We do not use your information for automated decision-making or profiling.

3. SMS Text Messaging

Right-Now Restoration Group LLC operates an SMS messaging program to communicate with customers regarding their restoration projects. The following terms apply to all SMS communications:

Consent

By submitting a form on our website and checking the SMS consent box, you expressly consent to receive text messages from Right-Now Restoration Group LLC at the phone number you provide. This consent is not required to receive our services.

Types of Messages

Messages may include appointment confirmations, crew dispatch notifications, project status updates, follow-up communications, and responses to your inquiries.

Opt-Out

You may withdraw your SMS consent at any time by replying STOP to any message from us. We will send one final confirmation and immediately cease all further SMS communications to your number. To re-enroll, you may submit a new consent through our website form.

Costs

Right-Now Restoration does not charge for SMS messages. However, standard message and data rates from your mobile carrier may apply. Please check with your carrier if you are unsure about applicable rates.

Privacy of SMS Data

Phone numbers collected for the purpose of SMS messaging will not be shared with, sold to, or used by any third party for marketing or promotional purposes. SMS consent data and phone numbers will not be shared with any affiliates or partners.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Insurance carriers: With your authorization, we may share project documentation and contact details with your insurance carrier to process your claim.
• Service providers: We may share information with trusted third-party service providers who assist us in operating our business (such as form processing services like Formspree), subject to confidentiality agreements.
• Legal compliance: We may disclose information if required to do so by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, complete your restoration project, or comply with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

SMS consent records are retained for a minimum of four years in compliance with applicable telecommunications regulations.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to analyze site traffic and improve your experience. Cookies are small text files stored on your device. You may disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our site.

We may use third-party analytics tools such as Google Analytics. These services have their own privacy policies governing the use of your data. We do not control these third parties and encourage you to review their privacy policies.

7. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of SMS communications at any time by replying STOP
• The right to withdraw consent for any data processing based on consent

To exercise any of these rights, please contact us using the information in the Contact section below.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

10. Third-Party Links

Our website may contain links to third-party websites, including insurance carrier websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.